BLOCKING A USER:

People are not notified when you block them.

Messages

After you’ve blocked someone, your messaging threads with them will remain in your Direct Message inbox, but you won’t be able to message them. Your message send icon will show a lock and when you press it you can unblock the user that you have previously blocked.

If you’re in a group message with someone that you’ve blocked, you’ll get a dialogue asking whether you want to stay in the group or leave. If you choose to stay in the group, you’ll be able to see messages from the person you blocked in the group.

If the person you’ve blocked sends you any messages in Direct, you won’t receive those messages, and they won’t be delivered later if you unblock them.

After you’ve blocked someone, they won’t be able to join a trip that you created.

If you no longer want to block someone, you can unblock them.

REPORTING A USER:

People can report abusive behaviour or posts with our report function. This includes nude photos, abuse and excessive spam. Reporting is totally anonymous. No information about the reporter is sent to the person whose account or photo / content has been reported.

You can report abusive photos, videos and messages that are sent to you on Global Surf Club if you think that they go against our Private Policy and Code of Conduct Terms of Agreement. (hyperlink)

You can also report an specific messages and comments with someone. Note: You cannot report group chats, only messages, photos, videos and people in the group chat.

After reporting a post, specially trained representatives from our Community Operations team will then review the image and remove it if it goes against our Community Guidelines. We then use photo-matching technology to help stop future attempts to share the image.

To report a User for their Profile Photo or Bio

Navigate to the user’s profile

Tap the “⋮” at the top right

Tap “Report”, “Block” or Report & Block”

To report a User for their Profile Photo or Bio (additional option)

Navigate to the user’s list in All member area

Long tap will provide the option to block, report and or report & block

Tap “Report”, “Block” or Report & Block”

How to Report a Message in chat or message area?

To Report a Room Chat:

Go to the chat or message area

Long press the specific message you want to report

Tap “Report”

How to Report Post Messages / Comment in Forum?

To Report Forum Post Messages / Comment:

Go to the in chat or comment in the forum  message area

Tap the message thread you would like to report

Long press the specific message you want to report

How to Report an Image or Inappropriate media?

Go to the image or content

Tap the “⋮” at the top right

Tap “Report”

What happens when I report?

When you send us a report, it goes through our internal algorithms to ensure that we get to the most important reports first and we can efficiently do our jobs. Global Surf Club has a team of language specialists who also review content to make sure that nothing gets lost in translation.

What was the outcome of my report?

In order to maintain user safety and privacy, we cannot reveal information about the outcome of specific reports. When violations are found, we take enforcement action, ranging from warnings to indefinite suspensions. Suspended users’ profiles may appear unchanged in the app; however, they will not be able to engage with the Global Surf Club community.

What happens if I have been reported?

Bummer! If you have been reported on Global Surf Club, your case will get reviewed and you will either be cleared or found in violation of our rules. If you are suspended and have questions, please contact us at info@globalsurfclub.com to review the status of your account if it has been suspended.